1. Where are you located, and how can I visit your factory?
We are located in Qingdao City, Shandong Province. You can find the location of our office on our contact us page.
If you're planning to visit our factory, kindly inform us of your visit date in advance, we will pick you up at Qingdao Liuting airport or the high-speed railway station.
2. What is the quickest way to get a precise quote from you?
Send an enquiry via the 'submit enquiry' buttons. Try and provide as much information as you can.
3. Can we design our own profiles with our specific requirement?
Yes.
Our professional technical and design department will provide help and guidance for you.
4. Can we have our logo or company name to be printed on your products or the package?
Yes, your logo and, or company brand can be printed on our packaging. You can send us the artwork by email in JPEG, PDF or TIFF format.
5. Do you have stock for immediate shipment? What is your lead time for regular orders?
We are working at an international quality level, but at a China prices. The company doesn′t hold a stock of products we work on “specific order” basis. The lead time for an order quantity up to a 40’HQ could be made within 15 days.
6. How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a Proforma Invoice for your order. For the PI we need to know the following information for your order:
* Product information – model numbers, quantity, unit price.
* For shipping information – Your company name, street address, zip/post code, phone number, fax number, destination port.
* Delivery time required.
* Forwarder’s contact details.
7. How can I get samples?
We can supply samples please select your items, colours and surfaces. You are liable for the courier, samples are provided free. Payment for the postage must be paid in advance.
8. How will the products be sent to us?
9. Can you arrange the transportation for us?
Yes.
We can arrange sea, air and Express courier transportation for different countries and regions all over the world.
We can deliver the goods to your door if you so wish.
10. What payment term is acceptable?
For all orders, we only accept the payment through bank transfer.
11. How can we become your sole distributor?
If your sales can achieve USD50,000 to USD100,000 per year, you qualify as a distributors in your district;
If your sales can achieve USD100,000-USD200,000 per year, you could be our sole distributor in your county;
12. How can we get your monthly new products announcement?
Subscribe to our site or email us for the new products.
13. I just want to buy a few pieces of your products.
A small trial order is acceptable for test marketing. You can send us your specific requirement in the form of formal order by email.
14. I have never imported from China, how to import from you?
We can take care of your whole order process delivering it direct to an address of your choice. You will be kept informed of the whole process and given approx' delivery dates.
15. Do you have any reference for installing the product?
Pictures and a step by step video link will be sent to you.
16. How to use WPC in a correct way?
Follow the guidelines given to you for installation. By not installing the products correctly may nullify your guarantee.
17. What is your Warranty Policy?
Except as otherwise noted, our products are warranted to be free from defects in design, materials and manufacturing for a period of 20 years.
The following items are excluded from this warranty:
Defects due to improper installation.
Physical damage resulting from an accident, or abnormal use.
18. What is your privacy policy?
We are located in Qingdao City, Shandong Province. You can find the location of our office on our contact us page.
If you're planning to visit our factory, kindly inform us of your visit date in advance, we will pick you up at Qingdao Liuting airport or the high-speed railway station.
2. What is the quickest way to get a precise quote from you?
Send an enquiry via the 'submit enquiry' buttons. Try and provide as much information as you can.
3. Can we design our own profiles with our specific requirement?
Yes.
Our professional technical and design department will provide help and guidance for you.
4. Can we have our logo or company name to be printed on your products or the package?
Yes, your logo and, or company brand can be printed on our packaging. You can send us the artwork by email in JPEG, PDF or TIFF format.
5. Do you have stock for immediate shipment? What is your lead time for regular orders?
We are working at an international quality level, but at a China prices. The company doesn′t hold a stock of products we work on “specific order” basis. The lead time for an order quantity up to a 40’HQ could be made within 15 days.
6. How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a Proforma Invoice for your order. For the PI we need to know the following information for your order:
* Product information – model numbers, quantity, unit price.
* For shipping information – Your company name, street address, zip/post code, phone number, fax number, destination port.
* Delivery time required.
* Forwarder’s contact details.
7. How can I get samples?
We can supply samples please select your items, colours and surfaces. You are liable for the courier, samples are provided free. Payment for the postage must be paid in advance.
8. How will the products be sent to us?
- For small quantities, the goods will usually be sent to you by courier express or by air.
- For sample weight from 20 to 500 kgs, the goods will be sent to you by air to your preferred destination. Otherwise the goods will be sent to you by ocean freight (LCL Less than Container Load).
- For large quantity orders, the goods will be sent to you via (FCL) ocean freight.
9. Can you arrange the transportation for us?
Yes.
We can arrange sea, air and Express courier transportation for different countries and regions all over the world.
We can deliver the goods to your door if you so wish.
10. What payment term is acceptable?
For all orders, we only accept the payment through bank transfer.
11. How can we become your sole distributor?
If your sales can achieve USD50,000 to USD100,000 per year, you qualify as a distributors in your district;
If your sales can achieve USD100,000-USD200,000 per year, you could be our sole distributor in your county;
12. How can we get your monthly new products announcement?
Subscribe to our site or email us for the new products.
13. I just want to buy a few pieces of your products.
A small trial order is acceptable for test marketing. You can send us your specific requirement in the form of formal order by email.
14. I have never imported from China, how to import from you?
We can take care of your whole order process delivering it direct to an address of your choice. You will be kept informed of the whole process and given approx' delivery dates.
15. Do you have any reference for installing the product?
Pictures and a step by step video link will be sent to you.
16. How to use WPC in a correct way?
Follow the guidelines given to you for installation. By not installing the products correctly may nullify your guarantee.
17. What is your Warranty Policy?
Except as otherwise noted, our products are warranted to be free from defects in design, materials and manufacturing for a period of 20 years.
The following items are excluded from this warranty:
Defects due to improper installation.
Physical damage resulting from an accident, or abnormal use.
18. What is your privacy policy?
- We do not share any information about our customers with others, with the exception of information required to process their orders (or when requested by a government health or law enforcement agency in the course of an investigation).
- We do not send SPAM emails, but we do send emails to our customers with order confirmation, tracking number information, or questions regarding their order. We will from time to time send you new product information but you can opt out of this if you wish